A Leading Indian Training Services Company Increases it’s ROI by 12% with Analytics

Challenges

The company was spending heavily to get new students enrolment and was not able to track ROI at call centre level or call centre agent level.

Netcore’s Strategy

  • Created a customised dashboard and identified key metrics to be measured
  • Defined the logic for creating each metric on the dashboard
  • Created data ETL and refresh procedures to ensure the data is seamlessly integrated with client’s data sources

Results

The dashboard insights helped the company to increase ROI by 12%.

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